The training is designed for those who will be involved in managing communications at the time of a major incident. Through discussion of the nature of crises, examination of case studies, the workshop highlights the importance of communication and some practical techniques for successful operational management of a crisis situation.
What is a crisis?
Crisis planning – planning to communicate
First response – critically important communication
Communication during a crises – who, what and how?
Case studies – good examples or what works and what doesn't |